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Bilingual Customer Service Representative

2 months ago

Woods Cross, Utah, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions about our products, and recommending the right solutions to meet their needs.

Key Responsibilities
  • Provide exceptional customer service to wholesale and retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions.
  • Process sales transactions accurately and efficiently, following company policies and procedures.
  • Meet or exceed sales goals and targets, consistently delivering high levels of customer satisfaction.
  • Stay up-to-date with product knowledge and features, providing expert advice to customers and recommending the right products for their needs.
  • Work collaboratively with other team members to achieve sales goals and objectives.
Requirements
  • Bilingual in English and Spanish, with excellent communication and interpersonal skills.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in customer service, sales, or a related field.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a flexible schedule, including evenings and weekends, as needed.
What We Offer

As a Bilingual Customer Service Specialist at Sherwin-Williams, you will have the opportunity to work with a dynamic and customer-focused team, providing exceptional service to our customers and driving sales growth. We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer, committed to diversity and inclusion in the workplace.