Customer Service Representative

3 weeks ago


Eagle Bend, Minnesota, United States Big I Minnesota Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Klein Insurance. As a key member of our team, you will be responsible for providing exceptional customer service, handling client inquiries, and supporting our agents in their daily tasks.

Responsibilities
  • Customer Service: Respond to client inquiries, resolve issues, and provide accurate information in a timely and professional manner.
  • Administrative Support: Assist agents with new client intake forms, maintain paperless client filing, and perform other administrative tasks as needed.
  • Communication: Communicate effectively with clients, employees, and other stakeholders to answer questions, provide information, and resolve issues.
  • Organization: Manage calendars, schedule appointments, and prioritize tasks to ensure efficient workflow.
  • Travel: Travel as needed for company training and to support our various locations.
Qualifications
  • Insurance License: Willingness to obtain an insurance license.
  • Administrative Experience: 2+ years of administrative support experience desired.
  • Customer Service: Demonstrated customer service orientation and experience.
  • Communication: Excellent oral and written communication skills.
  • Technical Skills: Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, CRM systems).
Benefits
  • 401(k) Matching: 401(k) matching program.
  • Dental Insurance: Comprehensive dental insurance.
  • Disability Insurance: Disability insurance coverage.
  • Employee Assistance Program: Access to an employee assistance program.
  • Flexible Spending Account: Flexible spending account for healthcare expenses.
  • Health Insurance: Comprehensive health insurance.
  • Life Insurance: Life insurance coverage.
  • Paid Time Off: Paid time off for vacation, sick leave, and holidays.
About Klein Insurance

Klein Insurance is an independent insurance agency serving clients in Minnesota, Wisconsin, and the Dakotas through our five locations. As an independent agency, we can conduct a thorough search of the insurance marketplace to match our clients' exact needs with the best insurance carrier for the best value.

We are a full-service agency, providing solutions to all our clients' insurance needs, including auto, home, health, business, and specialty insurance. Our well-trained staff will go the extra mile to meet our clients' needs.



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