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Client Relations Associate

2 months ago

Kissimmee, Florida, United States M. Coast Full time
Position Overview:
Are you someone who believes that effective communication and a positive attitude can resolve most challenges?
Do you have a passion for presenting clients with solutions they may not have considered?
If you answered yes to these questions, we want to hear from you

About M. Coast:
M. Coast is seeking a Client Support Trainee to actively assist and implement customer service strategies for a prestigious client in the telecommunications sector.

Your Daily Responsibilities:
- Deliver an outstanding client experience by adhering to brand standards and providing exceptional service while embodying our core values.
- Utilize your knowledge of products and services to efficiently handle tasks and fulfill client requests.
- Collaborate with the Client Account Management and Quality Assurance teams to create and execute top-tier client experiences.
- Manage the flow of inquiries, requests, and upgrades, ensuring timely processing in line with client agreements.
- Monitor, report, and communicate Key Performance Indicators essential for the success of the account and its executives.
- Develop and implement client communication strategies to enhance follow-up, satisfaction, and retention.
- Ensure that all standard operating procedures are effectively executed and maintained by the client account team.

Qualifications:
- Bachelor's degree from an accredited institution.
- 2-4 years of experience in a client-facing role within a business environment.
- Ability to work collaboratively as a team player to achieve goals and meet deadlines.
- Possess a proactive mindset with the capability to make informed decisions swiftly.
- Thrive in a dynamic, entrepreneurial atmosphere.
- Bring a blend of practicality and creativity to foster innovation within the team.