Automotive Service Representative

4 weeks ago


Riverview Florida, United States Monro Inc. Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for delivering exceptional customer service and driving sales of automotive repair services and tires. This is a full-time or part-time hourly position that requires strong communication and interpersonal skills.

Key Responsibilities
  • Provide a superior customer experience, answering phone calls, inviting guests into the store, and making them feel welcome during their visit.
  • Successfully complete Monro's training program to execute the Monro selling process.
  • First point of contact for guests, engaging them, scheduling appointments, building trust, and presenting needed services.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, complaints, and business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Maintain a safe and healthy work environment, adhering to company policies and procedures, governmental standards, and safety standards.
Requirements
  • Strong communication and interpersonal skills.
  • Ability to understand and effectively communicate all products and services Monro offers.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Ability to maintain a safe and healthy work environment.
What We Offer

Monro Inc. offers a competitive hourly rate of $16.00 to $17.00, as well as opportunities for growth and development within the company.



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