Technical Support Specialist I- Elevity

6 days ago

Dublin, Texas, United States Gordon Flesch Company, Inc. Full time
About the Role

As an Elevity Technical Services Engineer I, you will play a vital part in delivering cutting-edge IT strategy, security solutions, and support to our clients. This role requires a team player who can work seamlessly with other engineers and professional sales staff to provide responsive, professional, and highly-personable support.

Key Responsibilities

• Consult with Elevity management and senior level consulting engineers on technology solution decisions and provide applicable recommendations.
• Support diverse technology environments, including server, workstation, and general IT infrastructure needs of clients.
• Work out of Elevity Support Queues both remotely and onsite to resolve client technical issues.
• Generate detailed network and technical documentation.
• Perform internal and client-facing administrative tasks efficiently and reliably.
• Solve challenging technical issues through completion with senior level consulting engineers.
• Setup and troubleshoot server and desktop hardware.
• Maintain and troubleshoot Microsoft Server and desktop Operating Systems.
• Install and administer Anti-Virus, Anti-SPAM, and backup software solutions.
• Work with the Elevity operations, project management, sales team, technology partners, and clients in a generalist capacity.
• Install and maintain network hardware and software.
• Monitor networks to ensure security and availability to specific users.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations partnering with senior engineers as needed.
• Complete company-provided trainings and certifications.
• Self-schedule service calls on site/remote as needed for managed clients.
• Complete monthly maintenance reports for assigned clients.

Requirements

• High school diploma or equivalent required.
• 1-3 years Service Desk experience or 1-3 years of IT consulting experience (server, workstation, and network support).
• Experience with server and desktop hardware.
• Experience with Microsoft Server and desktop operating systems.
• Experience with Active Directory- User Administrations, DNS Administration, DHCP Administrations, Group Policy Administrations.
• Experience with antivirus, anti-spam, and backup software solutions.
• Knowledge of switching and routing technologies.
• Basic knowledge of Microsoft O365 and Azure.
• Ability to thrive in a team-oriented environment and work seamlessly with other engineers and professional sales staff.
• Ability to work technical issues through to completion with senior level consulting engineers as needed.
• Strong desire to invest the time and energy to grow technical skill set and knowledge.
• Ability to work with the professional Elevity operations, project management, sales team, technology partners, and clients in a generalist role.
• Valid driver's license and access to a reliable vehicle in order to travel regularly to clients within assigned market area and occasional travel to other markets.
• Ability to work a rotating on-call schedule in order to provide consistent client support.

About Elevity

Elevity is one of the largest and most capable technology service providers in the Midwest. Our talented and passionate team is the engine driving our continuing growth and strong position in the market. Elevity is a combination of the words 'elevate' and 'security.' We aspire to elevate our clients' businesses by delivering cutting-edge IT strategy, security, solutions, and support. Each Elevity team member has a direct impact on the success of the local businesses we serve every day. We also aim to elevate every team member's career. We believe strongly in developing from within, working with each employee to create a fulfilling career path and provide continuing education. Our work environment promotes both growth and balance - we encourage everyone to challenge themselves in their roles, but also take time away from the office to enjoy life. As a subsidiary of The Gordon Flesch Company, Elevity offers competitive salaries, generous benefits, and a fun, collaborative work environment.

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