IT Support Specialist for Government Contract
7 days ago
**Company Overview**
At IT Concepts, we are committed to delivering innovative technology solutions that meet the needs of our government customers. With a strong focus on customer-centricity and teamwork, we strive to be the best in our industry.
**Job Description**
We are seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. As a key member of our team, you will be responsible for providing comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices.
**Responsibilities:**
- Support Installation, Maintenance, and Troubleshooting
- Provide Remote and Desk-Side Technical Support
- Maintain User Accounts and System Configuration
- Monitor Open Tickets and Implement Corrective Actions
- Utilize Debugging Protocols and Processes
**Requirements**
To succeed in this role, you will need:
- Bachelor's Degree in Computer Science or Equivalent
- 2+ Years of Relevant Experience
- 8 Years of Additional Experience May Be Substituted for Education
- Experience with System Administration Tasks and Logging Data
- Knowledge of Debugging Protocols and Processes
- Adept Knowledge of IT Principles and Practices
**Benefits**
We offer a competitive salary range of $80,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package including paid time off, healthcare benefits, and education reimbursement opportunities.
**How to Apply**
To be considered for this exciting opportunity, please submit your application through our website. We look forward to reviewing your qualifications and discussing how you can contribute to our team's success.
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