IT Service Management Expert

2 weeks ago


Salisbury, North Carolina, United States Peapod Digital Labs Full time
About the Role

We are looking for a highly skilled IT Service Management Expert to join our team at Peapod Digital Labs. As a ServiceNow Platform Architect, you will be responsible for designing and implementing a ServiceNow platform that meets the business needs of our company. The ideal candidate will have 10+ years of experience in IT service management and technology architecture, with a strong background in ServiceNow platform architecture and implementation.

Key Responsibilities
  • Develop a comprehensive understanding of our business requirements and translate them into technical solutions.
  • Collaborate with key stakeholders to establish a technical roadmap and standards for the ServiceNow platform.
  • Maintain up-to-date knowledge of domain and industry news, innovations, and best practices.
  • Develop documentation of integration processes, solutions, and design decisions for future reference.
  • Ensure that key ITIL practices and ServiceNow implementation focus on delivering real business value and outcomes.

Requirements
  • B.S. in Computer Science, Engineering, or related field, or equivalent job experience.
  • 10+ years of relevant work experience and leadership, including at least 3 years as a ServiceNow Platform Architect.
  • ServiceNow Architect certification(s), primarily Certified Technical Architect with Certified Implementation Specialty in ITSM, as well as Certified Application Developer.
  • Estimated salary range for this position is $120,000 - $180,000 per year, depending on qualifications and location.


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