Senior Business Analyst, Customer Success

3 days ago

Troy, Michigan, United States J.D. Power Full time
About the Role

We are seeking a highly skilled Senior Analyst, Customer Success to join our team at J.D. Power. As a key member of our Customer Success team, you will play a critical role in supporting data analytics advisory engagements with our automotive clients.

Key Responsibilities
  • Work with Client Directors to maintain and grow customer relationships through data-driven insights
  • Provide comprehensive, in-depth data analysis, data visualization, and advisory support to automotive clients
  • Analyze and evaluate the automotive marketplace to identify areas of risk and opportunity for clients
  • Interact with team members and clients to analyze data supporting decisions related to automotive sales, pricing, and incentive tactics
  • Proactively assist in determining client needs and help develop new analytical frameworks and solutions to satisfy those needs and grow the business
Requirements
  • BA/BS degree in business or quantitative-related field (e.g., Economics, Statistics, Engineering, Accounting, Mathematics, Biology, Computer Science)
  • Demonstratable experience working in financial or sales reporting, production or marketing planning, client management, or other professional roles requiring analysis
  • Background in problem-solving, data analysis, data manipulation, and communication (written and oral) skills
  • Significant experience/strength with MS Excel and/or large complex dynamic data sets, pivots, lookups, programming, macros, etc.
  • Ability to interact effectively with people and work in a collaborative, time-sensitive environment
  • Consumer products and/or automotive industry experience preferred, but not required
  • Consulting/professional services industry experience preferred, but not required
About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services, and data and analytics. We unite industry-leading data and insights with world-class technology to solve our clients' toughest challenges.

We are committed to employing a diverse workforce and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

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