Contact Us Collections Specialist
1 month ago
Job Title: Contact Us Collections Representative
Job Summary:
The Contact Us Collections Representative is responsible for responding to consumer, attorney, and authorized party emails in a timely and professional manner. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work independently.
Key Responsibilities:
- Monitor and respond to emails in a timely manner
- Use discretion and independent judgment to resolve files and maximize collection opportunities
- Accurately document the firm's system of record (CLS)
- Provide sent and received emails to designated firm staff as required
- Meet productivity and quality standards
Requirements:
- High school diploma or equivalent
- Three years or more experience in collections, customer service, or a related field
- Excellent communication and documentation skills
- Ability to work independently and show ownership of the position and its requirements
- Organized with the ability to multitask and manage time effectively
- Detail-oriented with the ability to understand multiple systems
- Expert knowledge of all applicable Federal and State collection laws
- Ability to accurately type 40 words per minute
- Strong written and oral communication skills
- Above-average spelling and grammar
Benefits:
- Blitt and Gaines, P.C. offers PTO, paid holidays, medical benefits, competitive salary, and 401(k) and profit-sharing plans
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