Technology Support Services Manager

4 weeks ago


Renton, Washington, United States Renton Technical College Full time
Job Title: Technology Support Services Manager

At Renton Technical College, we are seeking a highly skilled and experienced Technology Support Services Manager to join our team. As a key member of our College Technology Services department, you will be responsible for providing technical expertise, leadership, and supervision to our technical support services personnel.

Key Responsibilities:

  • Provide leadership and technical expertise to ensure the quality of technology services delivered to administrative and instructional clients.
  • Manage delegated roles pertaining to day-to-day operations of technology support services, including developing and managing end-user training and education.
  • Analyze technical performance and reliability of end-user products, systems, and services against industry standards to ensure customer satisfaction.
  • Establish processes to identify, track, escalate, resolve, and report customer problems.
  • Lead the daily operations of the IT Service Desk and provide technical expertise to ensure efficient and effective installation, repair, maintenance, and upgrades of all technology services.

Requirements:

  • Four years of technical customer service experience, including hardware/software implementation/support and direct responsibility for organizing, developing, and leading the work of a team while managing projects.
  • Associate degree in Information Technology, Information Systems, Computer Science, Management Information Systems, Computer Engineering, or a related field.
  • Previous demonstrated participation with persons from diverse backgrounds and a commitment to an inclusive and equitable working and learning environment.

Benefits:

  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • Generous retirement plan, including PERS Plan 2 and TIAA-CREF.
  • Opportunities for professional development and growth.

How to Apply:

Please submit your application, including your cover letter and resume, through our online application system. We are an equal opportunity employer and welcome applications from diverse candidates.



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