Hotel Operations Manager

7 days ago


Hazard, Kentucky, United States VP Management Full time
Job Overview

The Hotel General Manager in Hazard, KY is a key leadership role that oversees all aspects of hotel operations. This position requires a strong leader with excellent communication and interpersonal skills to motivate and manage a diverse team.

Key Responsibilities
  • Develop and execute strategic plans to achieve business objectives and financial goals.
  • Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, food and beverage, and other departments.
  • Ensure high levels of guest satisfaction and maintain excellent customer service standards.
  • Develop and maintain relationships with key stakeholders, including guests, suppliers, and the local community.
  • Manage and control expenses within budget guidelines to maximize profitability.
  • Recruit, train, and manage a team of employees, providing support and guidance as needed.
  • Conduct regular staff meetings and performance evaluations to assess and improve employee performance.
  • Review financial reports and implement strategies to improve revenue and reduce expenses.
  • Ensure compliance with all hotel policies, procedures, and regulations.
  • Maintain a high standard of cleanliness, safety, and maintenance throughout the property.
  • Address and resolve any guest complaints or issues promptly and to their satisfaction.
  • Stay current on industry trends and make recommendations for improvement to drive business growth.
Requirements
  • Bachelor's degree in Hospitality Management or related field preferred.
  • Minimum of 5 years of experience in a hotel management role, preferably in a similar market.
  • Strong leadership skills with the ability to motivate and manage a diverse team.
  • Proven track record of achieving financial objectives and driving business growth.
  • Excellent communication and interpersonal skills.
  • Knowledgeable of hotel software and reservation systems.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Must be able to lift and carry up to 50 pounds and stand for extended periods.
  • Valid driver's license and reliable transportation.
EEOC Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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