Night Audit Hazard Hotel
2 weeks ago
The Night Audit at VP Management LLC's Hazard Hotel is a critical role that requires a detail-oriented and organized individual to oversee the hotel's operations during the night shift. As a Night Audit, you will be responsible for ensuring the accuracy of room rates, charges, and revenue, as well as providing exceptional customer service to guests.
Key Responsibilities- Manage the front desk and provide top-notch customer service to guests during the night shift.
- Perform accurate and efficient check-ins and check-outs for hotel guests.
- Handle guest inquiries and complaints, and resolve issues in a timely and professional manner.
- Conduct night audits to ensure accuracy of room rates, charges, and revenue.
- Prepare daily reports, including occupancy and revenue, and distribute to appropriate departments.
- Manage all aspects of the hotel during the night shift, including security, maintenance, and housekeeping.
- Ensure compliance with all hotel policies and procedures.
- Process payments and cash handling accurately and in accordance with company policies.
- Assist in training and supervising front desk staff as needed.
- Maintain a clean and organized work environment.
- High school diploma or equivalent.
- Prior experience in the hospitality or restaurant industry, preferably in a night audit or front desk position.
- Strong communication and customer service skills.
- Excellent time management and organizational skills.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in computer systems, including Microsoft Office and property management software.
- Flexible schedule, including weekends and holidays.
- Must be able to pass a background check.
VP Management LLC is an equal opportunity employer. We recruit, market, hire, train, transfer, promote, and pay without regard to race, color, creed, gender or sex, religion, age, marital status, national origin, disability, sexual orientation, or any other basis prohibited by applicable law. We are committed to providing a fair and inclusive work environment for all employees.
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