Retail Operations Manager

3 weeks ago


New Bern, North Carolina, United States Food Lion Full time
Job Overview

In the role of PT Customer Service Leader at Food Lion, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience. This is an exciting opportunity to join our team as we continue to provide easy, fresh, and affordable shopping experiences to the communities we serve.

The ideal candidate will have effective communication and customer service skills, with the ability to learn multiple tasks and technical requirements of the job. You will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain standards according to Front End Standard Practice Manual and maximize sales through excellent customer service.

Key Responsibilities

• Provide fast, easy, flexible, and friendly service to customers

• Greet each customer and use their name whenever possible

• Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders, and Coinstar

• Ensure work station and front end area of the store has a neat and clean presentation

• Report any register malfunction to the Customer Service Manager or place service calls in an efficient manner

• Perform other duties as assigned by management

Qualifications

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability and willingness to learn multiple tasks and technical requirements of the job

Salary Range
$32,000 - $45,000 per year, based on location and experience

About Us

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Physical Requirements

• Ability to stand 100% of the time, frequently walking short distances

• Ability to bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion

• Ability to perform repetitive hand and arm motions

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