Account Management Specialist
4 weeks ago
AlphaGraphics of New Bern is not only the oldest commercial printing company in North Carolina but also a future-focused marketing solutions provider offering much more than traditional print collateral. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Our tight-knit team at AlphaGraphics is actively seeking a Customer Service Representative (CSR) to join us full-time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met.
We offer careers for everyone Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We invite EVERYONE to apply
Key Responsibilities:
- Assists the executive team with managing orders, tracking production, etc.
- Suggests appropriate products and services to meet customer needs and budget
- Follows up on leads and referrals resulting from telephone calls, marketing, and email activity
- Demonstrates the ability to carry on a business conversation with customers
- Prepares estimates and establishes/maintains estimate follow-up procedures
- Communicates with customers on order status and changes in the production schedule
- Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
- Helps as needed with reports, close-out, invoices, and required paperwork
- Identifies and resolves customer satisfaction issues
- Establishes and maintains effective team relationships with all support departments
Requirements:
- High school diploma or GED required
- At least two years in retail, inside sales, customer service or executive assistant work
- Experience resolving customer satisfaction issues
- Experience working under pressure with multiple tasks/projects
- Proficient computer and internet skills, including Microsoft Office suite
- Strong verbal and written communication skills
- Basic math skills
- Strong organizational and time management skills
- Familiarity with Adobe tools a plus
Estimated Salary: $16.00 - $18.00 per hour.
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