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Credit and Collections Manager

2 months ago

Atlanta, Georgia, United States Jobot Full time
Dynamic Family-Owned Enterprise | Competitive Salary & Benefits | Growth Opportunities Available

This position is hosted by: Jobot

About Us:

We are a family-owned enterprise with a rich history of over 60 years in managing and owning apartment communities across various states. Our commitment to providing outstanding customer service is the cornerstone of our success, supported by a dedicated team of over 600 professionals.

Why Choose Us?

Our unique approach to operations and employee development distinguishes us in the industry. We believe that our employees are key to our success, which is why we offer comprehensive benefits, including insurance options, a 401K plan, performance-based bonuses, and more.

Position Overview:

To support our ongoing growth, we are introducing a pivotal leadership role: Assistant Director of Credit and Collections. This role will spearhead our Credit and Collections division, focusing on strategies to reduce financial risk and improve cash flow.

Key Responsibilities:
  • Manage collections and credit assessments for our portfolio of multifamily apartment communities across multiple states.
  • Establish and oversee objectives for the collections team to align with company cash flow targets.
  • Develop and implement strategies to identify, address, and reduce customer account delinquencies.
  • Create procedures to minimize outstanding balances from current residents, including communication strategies and legal filings.
  • Collaborate closely with team leaders from Revenue, Finance, Legal, and other departments to enhance collection efforts:
With the Finance team to project bad debt and potential customer defaults.
With the Revenue team to establish best practices for credit assessments to optimize cash flow.
With the Legal team to ensure compliance with necessary notices and eviction protocols.
  • Report on collection metrics, portfolio risks, and provide recommendations for enhancements to Senior Management.
  • Utilize and improve collection software while collaborating with internal IT to enhance collection processes.
  • Set performance metrics for evaluating and developing collections personnel.
  • Interface with external collection agencies to streamline procedures and maximize recovery.
Qualifications:
  • 5-7 years of experience in credit and collections, ideally within the multifamily housing sector.
  • 3+ years of supervisory or management experience.
  • Bachelor's degree in Business, Finance, or a related field; MBA preferred.
  • Strong analytical skills with the ability to manage and interpret large data sets from various sources.
  • Excellent relationship-building skills and the ability to collaborate across the organization.
  • In-depth knowledge of credit and collections processes, methods, and strategies.
  • Proficiency in credit software systems with the ability to assess and integrate new technologies.
  • Familiarity with Interprose ACE and Yardi software preferred.