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Client Relations Coordinator

2 months ago

Saint Helena, United States E. & J. Gallo Winery Full time
Position Overview

The Guest Ambassador plays a vital role in enhancing the overall experience for our visitors at E. & J. Gallo Winery. This position is focused on delivering exceptional customer service and fostering positive relationships with all guests.

Key Responsibilities
  • Welcome and Check-In: Greet and assist all visitors, ensuring a smooth check-in process for both walk-in guests and those with prior reservations.
  • Experience Curation: Tailor the visitor experience to accommodate individual requests and special needs, ensuring satisfaction throughout their visit.
  • Reservation Management: Maintain accurate records of reservations and customer information, facilitating seamless interactions.
Qualifications

Ideal candidates will possess strong communication skills, a background in customer service, and a passion for hospitality. A high school diploma is required, and experience in retail or guest relations is preferred.