Customer Service Ambassador

4 days ago


Knoxville, Tennessee, United States PILOT Full time
About Pilot Company

Pilot Company is a leading network of travel centers with a strong commitment to customer service. Our company was founded in 1958 and has grown to become one of the largest travel center networks in North America.

Job Summary

The Customer Service Representative will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner. This role requires strong communication and problem-solving skills.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Accept parking reservations and process payment for various services offered
  • Maintain a working knowledge of all policies and procedures within the Guest Services department
  • Maintain knowledge of all services offered at company Travel Centers
  • Maintain working knowledge of all company software aligned with guest or team member needs
  • Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level
  • Ensure all activities are in compliance with rules, regulations, policies, and procedures
Requirements
  • High school diploma or equivalent certification required
  • Experience in retail operations or call center preferred
  • Intermediate Microsoft Office skills
  • Bi-lingual in Spanish preferred
  • Ability to manage negative customer sentiment while maintaining a positive and high-energy work environment
  • Ability to handle difficult issues and complaints while exemplifying customer service
  • Problem solving skills
  • Written and verbal communication skills
  • Strong customer service skills and the ability to exhibit empathy
  • Ability to adapt to change and willingness to take on new tasks
  • Strong interpersonal skills
Benefits
  • Weekly pay
  • Free meal and beverages daily
  • $10/week health plans
  • Paid time off
  • Tuition Assistance
  • Wellness Program
  • Professional development
  • 401(k) retirement savings plan
  • Paid parental leave


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