Hospital Ambassador

2 weeks ago


Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time
Courtesy Ambassador Job Summary

We are seeking a courteous and compassionate Courtesy Ambassador to join our team at Parkwest, a premier medical facility in West Knoxville. As a key member of our Consumer Relations team, you will play a vital role in ensuring a positive experience for our patients, visitors, and families.

Key Responsibilities:

  • Provide exceptional customer service to patients, visitors, and family members, responding to their needs and concerns in a timely and professional manner.
  • Direct or escort patients to the appropriate areas, including their destination in a wheelchair if necessary.
  • Locate room numbers for incoming phone calls and transfer calls to the correct room.
  • Act as a liaison between families in the surgery waiting area, hospital staff, and physicians, ensuring clear communication and a smooth experience.
  • Maintain the appearance of the waiting area, including ensuring coffee is available for families.
  • Escort family members to consultation rooms to meet with physicians as needed.

Requirements:

  • High school diploma or equivalent preferred.
  • No prior experience required, but a willingness to learn and adapt to our fast-paced environment is essential.
  • Ability to work a variable schedule, including weekends and holidays.

About Parkwest:

Parkwest is a top-performing heart hospital and a premier medical facility in West Knoxville. We are committed to providing award-winning care and a positive experience for our patients, visitors, and families.


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