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Surveillance Monitoring Specialist
2 months ago
Company Background
Alert Alarm and National Fire Protection has established itself as a premier provider of safety and security solutions, serving a diverse clientele since its inception. Our commitment to excellence ensures that we deliver top-tier products and services to our valued customers.
Position Summary
The Surveillance Monitoring Specialist is tasked with overseeing video surveillance systems to identify activities and report any incidents. Our monitoring center operates around the clock, necessitating a flexible work schedule.
Employment Type: Full-Time, Non-exempt
Primary Duties
- Analyze and interpret surveillance footage to take necessary actions.
- Simultaneously monitor various video feeds.
- Address inquiries from clients and law enforcement regarding dispatches.
- Respond to video alarm notifications and document relevant information.
- Make outbound calls to clients and emergency contacts as needed.
- Provide basic assistance and respond to customer inquiries.
- Maintain high standards in Customer Service Evaluations.
- Carry out additional tasks as assigned.
Required Qualifications
- Experience in Customer Service is essential.
- Ability to adhere to established protocols and resolve issues effectively.
- A high school diploma or equivalent is mandatory.
- Strong communication and basic data entry skills are required.
Work Availability:
- Must have flexible availability, including weekends, holidays, and night shifts.
- Shifts may include hours from 6:00 am to 2:30 pm, 2:00 pm to 10:30 pm, and 10:00 pm to 6:30 am.
- This is an onsite position.
Employee Benefits:
Starting compensation is $18/hour, accompanied by a comprehensive benefits package that includes health, dental, and vision insurance, Short Term Disability, Life Insurance, a 401k plan, paid time off, training, opportunities for advancement, and a supportive team environment. Pet insurance is also available.
Equal Employment Opportunity Statement
Alert Alarm and National Fire Protection is committed to providing equal employment opportunities and prohibits discrimination based on any legally protected characteristics.
