Customer Service Representative

2 days ago


Union, Kentucky, United States Fifth Third Full time
About Fifth Third Bank

Fifth Third Bank is a leading financial institution that values innovation, creativity, and customer satisfaction. We strive to provide exceptional service and support to our customers, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a highly skilled and customer-focused professional to join our Consumer Contact Center team as a Consumer Contact Center Professional I-2. In this role, you will be the first point of contact for customers with general inquiries, concerns, or requests regarding their solar and home improvement loans.

Key Responsibilities
  • Provide world-class customer service by answering questions, resolving issues, and assisting with a wide range of support related to solar systems and loan applications.
  • Assist customers with payment and billing questions, and communicate with internal departments as needed.
  • Follow up on customer interactions, perform customer identity verifications, and document customer interactions with concise and detailed account notes.
  • Adhere to all Fifth Third Bank policies and procedures, and perform other projects and duties as assigned.
Requirements
  • Bilingual (English/Spanish) preferred but not required.
  • At least six months recent call center experience required.
  • High school graduate or equivalent.
  • Able to multi-task while providing accurate, efficient, and exceptional service.
  • Excellent communication skills and a positive demeanor.
  • Proven organizational skills and ability to prioritize.
  • Experience with CRM required (Salesforce preferred).
  • Analytical and data-driven.
  • Ability to work well independently.
  • Excellent interpersonal and communication skills.

Fifth Third Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.



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