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Patient Access Representative I

2 months ago

Palo Alto, California, United States Stanford Health Care Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative I to join our team at Stanford Health Care. As a key member of our Patient Access Services team, you will play a critical role in ensuring the smooth and efficient registration process for our patients.

Key Responsibilities
  • Assure secure handling and accurate recording of payments collected at the point-of-service delivery.
  • Build a foundational understanding of the different health insurance coverage options and the related processes and procedures.
  • Handle routine/simple patient escalations and perform service recovery.
  • Escalate any advanced or complex registrations to a more experienced team member.
  • Provide excellent customer service to all individuals with whom the employee has contact.
Requirements
  • High school diploma or GED equivalent.
  • One (1) year of progressively responsible and directly related work experience.
  • Language: Bilingual preferred (English and Spanish).
  • Ability to speak and write effectively at a level appropriate for the job.
  • Ability to work well with individuals at all levels of the organization.
What We Offer

Stanford Health Care offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.