Customer Service Representative

1 week ago


Gallipolis, Ohio, United States Electrocraft Full time
Job Summary

The Customer Service Representative is a key member of the Electrocraft team, responsible for providing exceptional customer service and support. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with product information, pricing, and ordering.
  • Develop and maintain strong relationships with customers to increase sales and retention.
  • Collaborate with internal teams to ensure seamless communication and execution of customer requests.
  • Provide technical assistance and support to customers, including troubleshooting and repair.
  • Stay up-to-date on product knowledge and industry trends to provide informed solutions to customers.

Requirements
  • Associate degree required, or equivalent experience.
  • 3-5 years of manufacturing experience, preferably in motors and with Electrocraft's operating systems.
  • Excellent written and verbal communication skills.
  • Proficient in Microsoft programs and ability to input data quickly and accurately.
  • Basic math skills and demonstrated technical abilities.
  • Ability to work effectively and cooperatively in a team.
  • Occasional travel may be required.

About Electrocraft

Electrocraft is a leading manufacturer of motors and related products. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.

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