Customer Service Representative
1 week ago
The Customer Service Representative is a key member of the Electrocraft team, responsible for providing exceptional customer service and support. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a team environment.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Assist customers with product information, pricing, and ordering.
- Develop and maintain strong relationships with customers to increase sales and retention.
- Collaborate with internal teams to ensure seamless communication and execution of customer requests.
- Provide technical assistance and support to customers, including troubleshooting and repair.
- Stay up-to-date on product knowledge and industry trends to provide informed solutions to customers.
Requirements
- Associate degree required, or equivalent experience.
- 3-5 years of manufacturing experience, preferably in motors and with Electrocraft's operating systems.
- Excellent written and verbal communication skills.
- Proficient in Microsoft programs and ability to input data quickly and accurately.
- Basic math skills and demonstrated technical abilities.
- Ability to work effectively and cooperatively in a team.
- Occasional travel may be required.
About Electrocraft
Electrocraft is a leading manufacturer of motors and related products. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative.
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