Customer Service Representative

4 weeks ago


Gallipolis, Ohio, United States Electrocraft Full time
Job Description

The Customer Service Representative is a key contact person for customers to place orders, expedite orders, acquire information about products, and manage accounts within a given Value Stream. This role assists customers by answering questions about products and pricing, and is responsible for developing and growing relationships to increase sales levels of Value Stream products through relationship selling and exceptional customer support and service.

Key Responsibilities
  • Develop and grow relationships with customers to increase sales levels of Value Stream products.
  • Assist customers by answering questions about products and pricing.
  • Manage customer accounts by expediting orders, tracing shipments, and preparing pricing.
  • Resolve customer complaints and help identify customer strategic alliances.
  • Communicate with Engineering, Quality, and Manufacturing regarding new products, changes to existing products, and customer requirements.
  • Facilitate business operations by setting up new product type codes and entering new part numbers into the system.
  • Support field sales in evaluating opportunities, selecting the appropriate product offering, and identifying and developing customer strategic alliances.
  • Assist value stream leader in developing and building new markets and products appropriate for the value stream.
  • Coordinate with value stream planner to schedule and expedite orders.
  • Embrace lean principles in own work tasks and encourage others within the value stream to do likewise.
Requirements
  • Associate degree required. Equivalent experience will be considered.
  • 3-5 years of manufacturing experience required, preferably in motors and with our operating systems.
  • Previous experience in public contact and excellent written and verbal communication skills.
  • Proficient in the use of MicroSoft programs and the ability to input data quickly and accurately.
  • Basic math skills and demonstrated technical abilities.
  • Ability to work effectively and cooperatively in a team.
  • Competence in blueprint interpretation is a plus.
Working at Electrocraft

As a Customer Service Representative at Electrocraft, you will be part of a dynamic team that is dedicated to providing exceptional customer service and support. You will have the opportunity to work with a variety of customers, develop and grow relationships, and contribute to the success of the Value Stream. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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