Hotel Concierge

3 days ago


Louisville, Kentucky, United States Courtyard Louisville Airport Full time

Job Description

We are seeking a Hotel Concierge to join our team at Courtyard Louisville Airport. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests and ensuring their stay is memorable.

Main Duties:

  • Deliver outstanding customer service by responding to guest inquiries, resolving issues, and providing information about hotel amenities and services.
  • Process check-ins and check-outs efficiently, using manual and computerized methods to ensure accuracy and satisfaction.
  • Maintain a friendly, cheerful demeanor at all times, anticipating guest needs and responding promptly to requests.
  • Communicate effectively with colleagues and management to resolve discrepancies and ensure smooth operations.
  • Perform various administrative tasks, including processing payments, managing room assignments, and handling wake-up calls.
  • Work weekends as needed to meet the demands of our guests.

Requirements:

  • High School Graduate or General Education Degree (GED)
  • One-year previous experience in a similar position in a hotel preferred
  • Basic computer skills required

Salary Range: $32,000 - $42,000 per year



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