Room Care Supervisor

2 weeks ago


Kutztown, Pennsylvania, United States Hampton Inn & Suites Full time
Position Overview

The Hampton Inn & Suites is seeking a dedicated and proactive Housekeeping Assistant to ensure our guests enjoy a comfortable and welcoming environment. This role is essential in maintaining the high standards of cleanliness and service that our guests expect.

Key Responsibilities
  • Supervision: Oversee housekeeping personnel to guarantee compliance with brand and hotel guest service standards.
  • Training: Educate, schedule, and mentor team members, ensuring adherence to established protocols.
  • Performance Monitoring: Regularly assess guest service scores and implement strategies for improvement.
  • Supply Management: Distribute cleaning materials and equipment to staff as necessary.
  • Hands-On Cleaning: Assist with room cleaning and other tasks as required.
  • Team Support: Address any performance or behavioral issues among associates.
  • Laundry Oversight: Supervise laundry operations to maintain quality standards.
  • Safety Practices: Promote safe working habits and ensure the use of protective equipment.
  • Guest Satisfaction: Strive to enhance overall guest experiences.
  • Additional Duties: Perform other responsibilities as assigned by management.
Qualifications

Ideal candidates will possess:

  • A high school diploma (preferred).
  • Prior experience in housekeeping or related training.
  • Previous supervisory experience (preferred).
  • Flexibility to work varied schedules, including weekends and holidays.
  • The ability to stand for extended periods and lift up to 25 pounds.

If you are passionate about providing exceptional service and maintaining a pristine environment, we encourage you to consider this opportunity.


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