Sales Support Specialist
1 week ago
Job Summary:
As a key member of the Best Equipment Company team, the Inside Sales Representative will play a vital role in providing exceptional customer service and support to our outside sales team and valued customers. This role requires strong organizational skills, math acumen, communication skills, problem-solving abilities, and a customer-focused mindset.
Responsibilities:
* Interact with assigned outside sales teams and customers via phone, email, or chat, providing professional and courteous assistance.
* Respond to customer inquiries, concerns, and requests promptly and accurately.
* Ensure a positive customer experience by actively listening to customers, understanding their needs, and offering appropriate solutions or recommendations.
* Maintain a friendly and helpful demeanor while addressing customer concerns or complaints.
* Prepare and deliver timely & accurate quotations.
* Deliver customer order packets timely and accurately so your manager can accurately place orders.
* Coordinate with other departments, such as sales, shipping, or billing, to ensure smooth order fulfillment and timely delivery.
* Provide customers with order status updates and tracking information as needed.
* Prepare commission data for each delivered order.
Requirements:
* High school diploma or equivalent; associate's or bachelor's degree is a plus.
* Proven experience in customer service or related role.
* Excellent communication skills, both verbal and written.
* Strong problem-solving and decision-making abilities.
* Ability to remain calm and professional in challenging situations.
* Attention to detail and accuracy in data entry and order processing.
* Familiarity with CRM systems, Office Suite & computer proficiency.
* Ability to multitask, prioritize, and manage time effectively.
* Positive attitude and a genuine desire to assist and satisfy customers.
About Us:
Best Equipment Company is a leading provider of innovative solutions and equipment. We are committed to delivering exceptional customer service and support to our valued customers. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.
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