Field Support Assistant

4 days ago


New York, New York, United States Canon USA & Affiliates Full time

**Company Overview**

Cannon USA & Affiliates is a leading provider of innovative solutions for the digital imaging market. As a Field Support Representative, you will play a critical role in supporting our clients' needs and delivering exceptional customer service.

Salary: $18.00 per hour

Job Description:**

The Field Support Representative is responsible for providing mailroom and administrative services to our clients. This includes receiving, sorting, and delivering incoming mail and packages, as well as preparing outgoing mail and packages for shipment.

Responsibilities:

  • Ensures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames.
  • Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable).
  • Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines.
  • Log and deliver incoming overnight packages within established time frames.
  • Log outgoing and incoming items as required and review for accuracy/completeness.

Requirements:

  • High school diploma or equivalent
  • 1-3 years experience working in a mailroom or professional office environment
  • Capable of performing the basic job functions under general direction
  • Basic knowledge of metering, weighting, logging and other shipping procedures
  • Basic computer skills required

Benefits:

  • Competitive pay and benefits package
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide


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