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Recovery Agent

4 weeks ago

Troy, Michigan, United States 1-800 Hansons LLC Full time

Recovery Agent Job Description

We are seeking a skilled Recovery Agent to join our Call Center team at 1-800 Hansons LLC. The ideal candidate will have excellent customer service skills, communication skills, and a background in sales or sales leadership.

Key Responsibilities:

  • Use problem-solving and customer service skills to resolve customer concerns and reinstate sales.
  • Review and recommend revisions to product selections and financing options to meet customer needs.
  • Communicate with customers in a timely manner to resolve issues and save deals.
  • Develop and maintain good working relationships with internal customers, including Sales, Service, Operations, and General Managers.

Requirements:

  • Minimum of five years of professional work experience.
  • Minimum of three years of prior experience in a call-center role.
  • Minimum of two years of prior experience in Sales or Sales leadership role.
  • Must be well organized and detail-oriented.
  • Must have good problem-solving abilities and make decisions with good judgment.

Benefits:

  • Earning potential of $70k-$100k+/year (Base + Incentive).
  • Full-Time opportunity with Weekly pay via direct deposit.
  • Eligible for Health Benefits at 30 days of employment.
  • Eligible for 401k w/company match at 90 days of employment.
  • Paid Time Off.
  • Hybrid Schedule (2 days from home and 3 in-office).
  • Additional 2 work from home days per quarter and 2 floating work from home days per year.
  • Advancement opportunities.
  • Referral bonuses.
  • Employee as well as Friends & Family Discounts.

Core Values:

  • Get it Done – Fast, Right & Now.
  • Strive for Five – Go Above & Beyond.
  • Be a Problem Solver – Own it to Resolve it Today.
  • Care – Embrace Diversity and Treat Everyone with Priority, Respect & Integrity.
  • Communicate – Call / Answer / Reach the Customer.