Sales Director

As a Sales Manager at Wise Auto Group, you will lead the Sales department in creating a fun, upbeat environment that fosters customer and employee retention. You will be responsible for achieving success with our proven sales process, which focuses on creating a better motorcycle buying experience with happy and motivated employees.

• Lead the Sales team in achieving customer retention and unit volume goals.
• Monitor and improve productivity of individual sales team members.
• Ensure front and backend margins are met or exceeded.
• Closing deals and overcoming objections.
• Assist in recruiting, interviewing, hiring, and training of sales team members.
• Develop and implement sales strategies to drive revenue growth.
• Conduct daily sales meetings and provide sales training to the team.
• Ensure customers are greeted immediately and treated with courtesy and friendliness.
• Handle telephone transactions quickly and professionally.
• Qualify customers for needs, wants, and ability to buy.
• Follow the dealership sales process to ensure consistent customer treatment.
• Encourage cross-selling of Parts and Accessories, Financing, Insurance Products, and Services.
• Enforce road test, pre-delivery inspection, and vehicle delivery policies.
• Handle customer complaints in a professional and empathetic manner.
• Carry out daily team meetings and continuously train and develop the team.
• Monitor and follow up on all sales leads and work every deal to completion.
• Conduct daily one-on-one meetings with Fit Specialists to ensure training, trend analysis, performance review, and planning.
• Train all sales personnel to use the dealership sales process.
• Model and expect superior customer service from the team.
• Model and expect 100% compliance to all policies and procedures.

• Minimum 3 years of auto or motorcycle sales experience required.
• Auto or motorcycle sales management experience preferred but not required.
• High School Diploma or equivalent degree required.
• Ability to take initiative and problem-solve.
• Knowledge and experience with sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Applicable experience in big-ticket retail sales strongly preferred.
• Passion for the motorcycling lifestyle and riding community.
• Ability to relate with a broad customer base.
• Excellent verbal and written communication skills.
• Ability to present oneself and the company in a professional manner.
• Knowledge of applicable laws and policies.
• Must be computer literate and proficient with Microsoft Office Suite, along with general email and internet.
• Experience using Google Drive applications, including Google Sheets and Google Docs, a plus.
• Attention to detail.
• Interpersonal skills and customer service skills required.
• Approachable, likeable, and enthusiastic personality.
• High energy level needed.
• Be self-motivated, positive, driven, and helpful.
• Ability to handle confidential information responsibly.
• Great customer service, excellent personal communication, and demonstrated closing skills.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.
• Experience with CRM and/or computerized inventory systems, or the ability to quickly learn.
• Valid driver's license and motorcycle endorsement required.

• Requires the use of both hands.
• Occasionally required to bend, stoop, crouch, reach, and lift 25 pounds of material.
• Requires standing and/or walking for extended periods of time.
• Requires the ability to balance and push an 800+ pound motorcycle.

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials, or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.