Chocolate Operations Manager

7 days ago


Santa Monica, California, United States Ghirardelli Chocolate Full time
Job Description

We are seeking a skilled Chocolate Operations Manager to join our team at Ghirardelli Chocolate in Santa Monica. This role is responsible for ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.

About Us

Ghirardelli Chocolate is a leading premium chocolate company with over 700 colleagues across North America. We pride ourselves on being a dynamic department that offers exciting career opportunities. As a key member of our team, you will contribute to delivering an exceptional customer experience and achieving business objectives.

Responsibilities
  • Store Management: Supervise daily store activities, ensuring effective management of safety and risk, timely communication, and collaboration with various teams.
  • Restaurant and Retail Operations: Prioritize daily tasks, manage sales floor or units, optimize resources, and provide excellent customer service.
  • People Management: Assist with payroll, scheduling, interviewing, and training; develop employees using coaching and mentoring practices.
Requirements
  • Clear Communication: Effective oral and written communication skills.
  • Team Building: Empathy, rapport-building, delegation, and empowerment skills.
  • Business Acumen: Ability to conduct evidence-based forecasting and manage time effectively.
  • Tech Savviness: Familiarity with point-of-sale systems like MICROS.
  • Industry Knowledge: Restaurant or retail management techniques.
Education and Experience
  • High School Diploma: Required.
  • Related Experience: One or more years in a fast-paced restaurant or retail environment, preferably as a supervisor.
Compensation

$23/hour + tips, competitive benefits package.



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