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Customer Engagement Associate

2 months ago

Portland, Oregon, United States Dennis Uniform Mfg Full time

Position Title: Customer Service Representative

Reporting To: Customer Service Manager

Status: Full-Time Employee

Overview: We are on the lookout for a dedicated and enthusiastic Customer Service Representative to join our dynamic team. If you have a passion for connecting with individuals, utilizing technology to enhance customer experiences, and thrive in a collaborative environment, we want to hear from you Our Customer Service Representatives provide exceptional support and service to our valued customers, business partners, and internal teams.

Key Responsibilities:

  • Respond promptly to customer inquiries through various channels including phone, chat, and email.
  • Efficiently navigate multiple software systems to provide accurate order and product information.
  • Proactively communicate with customers regarding order updates and product information.
  • Assist customers with sizing inquiries and product recommendations.
  • Continuously enhance product knowledge to better serve customers.
  • Support retail operations by providing timely customer updates.
  • Foster a positive and productive work environment.
  • Meet established goals and objectives for customer service representatives.
  • Address customer feedback and reviews in a timely manner.
  • Maintain a professional and friendly demeanor in all customer interactions.
  • Perform additional duties as assigned.

Qualifications:

  • High School diploma or equivalent.
  • Experience in an office or call center environment.
  • Proficient in Office 365 and Microsoft applications (Word, Excel, PowerPoint, Outlook, Teams).
  • Familiarity with Zendesk and Shopify is a plus.
  • Strong verbal and written communication skills, including the ability to de-escalate customer concerns.
  • Excellent active listening, conflict resolution, and problem-solving abilities.
  • Strong organizational and time management skills with attention to detail.
  • Positive attitude and ability to work as part of a team; self-motivated with a desire for continuous learning.
  • Bi-lingual (Spanish-speaking) is an advantage.
  • Availability to work early morning and weekend shifts during peak times.

Job Types: Full-time, Part-time

Compensation: $16 - $18 per hour

Benefits:

  • Health insurance
  • Dental insurance
  • 401(k) with matching
  • Tuition reimbursement
  • Paid time off
  • Vision insurance
  • Flexible schedule
  • Life insurance
  • Work from home options