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Retail Sales Associate
2 months ago
Nespresso is a leading global company that places people and specialty coffee at the heart of its business. As a certified B Corporation, we are committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Coffee Specialist/Sales Associate. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso.
Key Responsibilities- Brand Ambassador: Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
- Customer Obsessed: Provide exceptional customer service, ensuring a memorable experience for every customer.
- Greet and Engage: Create a welcoming atmosphere, making customers feel valued and eager to return.
- Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions.
- Product Knowledge and Promotions: Offer complimentary coffee tastings and display expertise to build our customer base and sales.
- Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive and successful work environment.
- Operations and Safety: Maintain our elegant boutique environment, assist with shipments, arrange displays, and ensure cleanliness.
- Training and Learning: Undergo a comprehensive training period to set you up for success.
- Competitive Pay: Plus quarterly bonuses for achieving team sales and service goals.
- Coffee Expertise: Learn all about coffee and become a coffee expert.
- Caring Culture: Join a supportive and collaborative team environment, with opportunities to participate in DE&I Resource Groups.
- Growth and Development: Build a career that aligns with your values, with opportunities for personal development and career growth.
- Purposeful Work: Contribute to a company that views coffee as a force for good, making a positive impact for humans and the planet.
- Customer Service Skills: Provide exceptional customer service, ensuring a memorable experience for every customer.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members.
- Availability: Availability to work open and closing shifts, weekends, and holidays.
- Adaptability: Ability to work in a fast-paced environment, thinking on your feet and adaptable to change.
Nespresso is a global company that places people and specialty coffee at the heart of its business. As a certified B Corporation, we are committed to driving our triple bottom line - People, Profit, and Planet - by delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other.
