Sales Associate

1 month ago


Skokie, Illinois, United States Forever 21 Full time
About Forever 21

Forever 21 is a leading global fashion retailer with a presence in over 350 stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion and our DNA is rooted in Inclusivity, Customer-Centricity, and Accessibility.

Job Summary

The Sales Associate is a key member of our store team, responsible for delivering an exceptional customer experience and driving sales growth. As a Sales Associate, you will be the face of Forever 21, providing personalized service, product knowledge, and a welcoming environment for our customers.

Responsibilities
  • Customer Service: Create a welcoming environment for customers, respond to inquiries, and proactively seek opportunities to deliver a great customer experience.
  • Product Knowledge: Assist customers in locating merchandise, provide product information, and make recommendations to drive sales.
  • Sales and Transactions: Process sales transactions, maintain accountability at registers, and complete returns and exchanges.
  • Visual Merchandising: Maintain visual standards for the selling floor, fitting rooms, and visual displays.
  • Store Recovery: Assist in daily store recovery, including before, during, or after store opening hours.
  • Adaptability: Demonstrate initiative, teamwork, and ownership in every interaction, and adapt to a fast-paced environment with multiple tasks.
Requirements
  • Must be at least 16 years of age.
  • Minimum of one year of retail sales experience and previous cash handling experience is preferred.
  • Must be energetic and charismatic, with strong communication, organizational, and time management skills.
  • Must have excellent interpersonal skills and be able to act with integrity and business maturity.
  • Must be able to complete sales transactions in the POS register system.
  • Must be available to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer

As a valued member of our retail workforce, you will unlock key benefits to grow your career with us, including competitive staff discounts, career advancement opportunities, a flexible schedule, and more.


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