Front Desk Operations Manager

3 weeks ago


Jackson, Mississippi, United States Double Star Hospitality Jackson Llc Full time
Job Overview:
We are seeking a highly skilled Front Desk Operations Manager to join our team at Double Star Hospitality Jackson LLC. This role involves supervising front desk staff, ensuring exceptional customer service, and maintaining high standards of cleanliness and safety.

Responsibilities:
  • Supervise and train front desk staff to deliver excellent customer service.
  • Respond promptly to guest concerns and resolve issues efficiently.
  • Maintain accurate records of registration and payment information.
  • Collaborate with other departments to ensure seamless guest experiences.

Qualifications:
  • Bachelor's degree in Hospitality or related field required.
  • 2+ years of experience in front desk operations or supervisory roles.
  • Excellent communication and problem-solving skills.
  • Able to work in a fast-paced environment with a focus on customer satisfaction.

Compensation and Benefits:
$55,000 - $65,000 per year based on experience, plus benefits including health insurance, 401(k) matching, and paid time off.
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