Desktop Support Specialist
3 days ago
We are seeking a highly skilled Desktop Engineer to join our team at ApTask. As a Desktop Engineer, you will be responsible for ensuring the smooth operation of our desktop environment, providing technical support to our clients, and leading a team of desktop engineers.
Key Responsibilities- Monitor and manage assigned projects to ensure timely completion.
- Execute projects quickly and efficiently with a sense of urgency.
- Respond to customer inquiries regarding technical issues and manage escalations.
- Support laptops, desktops, tablets, smartphones, telephony devices, printers, conference room equipment, infrastructure computing, and Zoom.
- Monitor Service Request support for HW, SW installations, moves, adds, and etc. at clients' sites.
- Lead a team of desktop engineers in handling operational/escalation issues and incidents.
- Handle customer complaints and ensure customer satisfaction during closure.
- Coordinate activities related to the desktop environment with other IT teams, including testing, change management, evaluations, and implementation.
- Perform monthly operation reviews and trend analysis.
- Support onsite and offsite meetings.
- Manage stockroom activities.
- Collect and analyze historical data using statistical tools.
- Work with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports.
- Determine safety levels to reduce the risk of missing and lost devices.
- Coordinate with sales, logistics, and production to streamline the inventory management process.
- Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire).
- Ownership of multiple sites wherever applicable.
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management.
We prioritize excellence, collaboration, and innovation, providing unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries.
Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
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