Desktop Infrastructure Technician

2 days ago


Albany, New York, United States Mindlance Full time
Job Title: Desktop Support

Company Overview: At Mindlance, we pride ourselves on delivering high-quality IT services to our clients. We are looking for a skilled and experienced Desktop Support specialist to join our team and contribute to our mission of providing world-class IT service delivery.

Salary: The estimated annual salary for this role is $80,000, based on industry standards and the level of expertise required. This figure may vary depending on individual circumstances and qualifications.

Job Description: As a key member of our team, you will be responsible for providing top-notch technical support and infrastructure services to our clients. Your duties will include managing support requests on a Level 2 help desk, resolving hardware and software issues, and troubleshooting Windows 7 applications and OS.

Required Skills and Qualifications:
  • 24 months of experience managing support requests on a Level 2 help desk.
  • 24 months of experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
  • 30 months of experience utilizing VMware vSphere to support virtual desktops including linked clones.
  • 30 months of experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
  • 24 months of experience using ITSM service desks.
  • 30 months of experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
  • 30 months of experience using SCCM to create and apply images.
  • 30 months of experience supporting Lotus Notes.
  • 12 months of experience with the installation and support of Office 2016 in an enterprise environment.
  • 12 months of experience troubleshooting Windows 10 OS and applications.

Benefits: As a valued member of our team, you can expect a comprehensive benefits package that includes medical, dental, and vision coverage, as well as paid time off and holidays.

Others: If you are passionate about delivering exceptional IT service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity.

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