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About Zones
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
We specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Our team operates in more than 120 countries, leveraging a robust portfolio and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more.
Job Description
We are seeking a highly skilled Field Services Technician to join our team. As a key member of our infrastructure team, you will be responsible for providing hardware/software/structure cabling technical service and support, installation, configuration, and problem resolution in a PC/network/infrastructure environment.
You will complete proper inventory and asset recording processes prior to and during delivery and complete appropriate paperwork as required for customer acceptance. On a daily basis, you will travel to customer locations within a region, so a flexible work schedule is a must.
Key Responsibilities
- Install, configure and support new hardware and software infrastructure.
- Ensure that hardware and software systems are maintained.
- Provide technical support to users with varying levels of IT knowledge and competence.
- Act as the liaison between the infrastructure team and customers.
- Travel to customer locations and possess a flexible work schedule, which may require overnight stays.
- Be responsible for operating company vehicles.
- Perform other duties as assigned.
Requirements
- A High School diploma or equivalent Associate's Degree preferred and at least 2 years' experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems.
- Familiarity with standard Windows O/S and Office suites.
- The ability to thoroughly and accurately perform inventory and asset recording and complete paperwork as required by customers, including vendor warranties.
- The ability to perform final configuration tasks on customer premises.
- 2+ years' experience with desktop hardware.
- 2+ years' experience with structure cabling.
- Excellent customer service and communication skills.
- The ability and willingness to travel, including weekend departures, traveling during off-hours, and frequent overnight stays.
- A valid driver's license.
- The ability to lift 50 lbs.
Compensation and Benefits
Candidates can expect an hourly range of $38.00 - $40.00, benchmarked on local New York City area market rates. Qualified candidates in other locations can expect a salary package adjusted based on applicable cost of wages in their respective location.
We offer a comprehensive benefits package, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more.
