Sales Associate

4 weeks ago

Grand Rapids, Michigan, United States Anthropologie Full time

Customer Experience Specialist

At Anthropologie, we're looking for a talented Customer Experience Specialist to join our team. As a Sales Associate, you will contribute to driving sales through providing a genuine and unique experience to each customer.

Key Responsibilities:

  • Initiate genuine conversations to engage with customers in a personalized way, making them feel welcome, heard, and valued.
  • Support a selling environment on the sales floor by connecting with multiple customers and sharing product suggestions.
  • Provide a frictionless customer experience by utilizing technology to transact in the moment, find sizes and colors, and place orders for items not available in store.

Teamwork + Communication

  • Build productive relationships with peers, asking for support when needed and making an effort to help others.
  • Participate in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire customers.
  • Contribute to a positive team morale by participating in store initiatives and highlighting peers and leaders through the SPARKED journal.
  • Provide insights related to the customer and employee experience and communicate feedback to Store Leadership.

Visual + Business Operations

  • Understand your contribution to service and selling on every shift to impact the store's business.
  • Support the shipment process to gain awareness of product, including what's new and what's restock, and contribute to the completion of omni order fulfillment processes while maintaining stock levels of the floor.
  • Maintain Anthropologie's visual and operational standards while keeping the focus on the customer and staying current on merchandising updates.

Requirements:

  • Anthropologie brand fan
  • Experience in customer service
  • Experience being a team player
  • Ability to work flexible hours to meet the needs of the store, including nights, weekends, and holidays

Perks:

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings, and much more. For additional information, visit https://www.urbn.com/careers/benefits.

Pay Range: Starting from USD $12.34/Hr.

Anthropologie Wage Transparency: To view information related to various state-specific wage transparency laws, click here. Please also note that if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.

EEO Statement: URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair, and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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