Fitness Operations Assistant

3 weeks ago


Hayward, California, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club.

Key Responsibilities
  • Staff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring staff follows superior customer service guidelines.
  • Operations Support: Assist with staff management and provide backup support to the Club Manager as needed, including scheduling and supervising staff, member service oversight, and resolving or escalating employee issues or concerns.
  • Front Desk Activities: Involved in all front desk-related activities, including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, and facilitating all member requests, issues, and questions.
  • Cleanliness and Maintenance: Assist in overseeing the cleanliness and maintenance of the facility.
  • Supply Ordering: Assist in ordering supplies using specific budgets based on club requirements.
  • Statistics and Reports: Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup Support: Provide backup support for any employee who is absent.
Qualifications and Requirements
  • Customer Service Skills: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Physical Demands: Continual standing and walking during shift, continual talking in person or on the phone during shift, must be able to occasionally lift up to 50 lbs, and will occasionally encounter toxic chemicals during shift.
Compensation

$23.00 per hour

At Planet Fitness, we're committed to enhancing people's lives with an affordable, high-quality fitness experience. As a team of inspiring, motivated, and fun-loving go-getters, we're shaping the future of our brand. With over 2,000 locations in the United States, Canada, and internationally, there's plenty of opportunity on our Planet. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come and add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.


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