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Finance Operations Manager

1 month ago

Hayward, California, United States Tesla Full time

As a key member of Tesla's North American Captive Operations team, you will play a critical role in managing the financial services function. This includes acting as an escalation point of contact for customers, collaborating with internal and external teams to service portfolios, and driving operational efficiency and project management initiatives. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment.

  • Field and complete requests for contract modifications related to lease buyout requests, loan payoff requests, total loss processing, and transfers for a growing customer base.
  • Provide financial services customer support via phone and email channels related to various account management functions for customer escalations.
  • Analyze system issues reported by users and present workable solutions by identifying system enhancements and documenting business needs.
  • Daily monitoring of team metrics and performance with the ability to set individual and team targets and timelines.
  • Assist in the preparation of Financial & Productivity analysis.
Requirements
  • Prior leadership experience.
  • Experience in customer service role.
  • Strong verbal and written communication skills.
  • Effective use of data analysis tools (Excel) to access and manipulate data across a range of database and information platforms.
  • Experience with delivering analysis regarding team performance to leadership.
Compensation and Benefits
Benefits

As a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction.
  • Family-building, fertility, adoption, and surrogacy benefits.
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution.
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA.
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA).
  • LGBTQ+ care concierge services.
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance.
  • Employee Assistance Program.
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays.
  • Back-up childcare and parenting support resources.
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
  • Weight Loss and Tobacco Cessation Programs.
  • Tesla Babies program.
  • Commuter benefits.
  • Employee discounts and perks program.
Expected Compensation

$20.80 - $45.60/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.