Customer Service Representative

1 month ago


Tucson, Arizona, United States Arbuckle Coffee Roasters Full time
Job Overview

Arbuckle Coffee Roasters is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer complaints, and providing product recommendations to enhance customer satisfaction.

Key Responsibilities:

  • Manage phone orders, provide refunds, and resolve shipping issues using Shopify
  • Assist ecommerce customers with subscription-related questions via phone, online chat, and email
  • Diffuse conflicts and find solutions to customer complaints, missing packages, and other issues
  • Offer product recommendations and upsell opportunities to enhance customer satisfaction
  • Build long-term relationships with customers through exceptional service
  • Enter invoices into QuickBooks, including batching invoices on a daily basis
  • Respond to customer inquiries via online chat and email in a timely manner

Requirements:

  • Natural ability to deliver world-class customer service with a positive and friendly attitude
  • Experience working in an ecommerce environment, especially with Shopify
  • Strong QuickBooks skills for entering and batching invoices
  • Ability to handle multiple phone lines confidently and professionally
  • Excellent problem-solving skills and ability to diffuse conflict with ease
  • Customer-first mindset, always striving to make every customer interaction a positive one

Why Work with Us?

We're a family-owned business with a rich history and a commitment to quality and service. As a member of our team, you'll have the opportunity to work with passionate people who love coffee and service as much as you do. We offer a positive work environment, opportunities for growth, and a competitive salary.

What We Offer:

  • Competitive salary
  • Positive, family-oriented work environment
  • Opportunities for growth within a historic and respected brand
  • Chance to work with passionate people who love coffee and service as much as you do


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