Barista and Customer Service Specialist

2 weeks ago


Whitefish, Montana, United States FIREBRAND Full time

Join a dynamic team in a stunning location surrounded by majestic mountains and crystal-clear lakes, offering endless opportunities for outdoor activities.

The Firebrand Hotel, located in the heart of Whitefish, is on the lookout for a friendly and engaging Barista and Customer Service Specialist to enhance our Food and Beverage Team.

KEY RESPONSIBILITIES:

  • Deliver exceptional customer service to all guests.
  • Prepare a diverse range of coffee beverages, smoothies, and light breakfast options.
  • Ensure the Coffee Dock is well-maintained, clean, and welcoming.
  • Handle opening and closing procedures for the Coffee Dock.
  • Process customer payments efficiently.

PRIMARY DUTIES:

  • Maintain a polished and professional appearance.
  • Foster positive working relationships with team members.
  • Ensure the pastry display is well-stocked with fresh items.
  • Keep the seating area and Coffee Dock tidy and inviting.
  • Assist guests with special requests and address any concerns promptly.
  • Complete assigned side tasks as needed.

QUALIFICATIONS:

  • Ability to lift up to 30 pounds.
  • Skilled in managing guest feedback and concerns effectively.
  • Capable of standing for extended periods.
  • Proficient in multitasking in a fast-paced environment.
  • Organized and composed under pressure.

The schedule for the Barista and Customer Service Specialist can be flexible, with both part-time and full-time opportunities available. Weekend and holiday shifts may be necessary, particularly during peak seasons.

The Firebrand Hotel, part of Averill Hospitality, offers competitive compensation, year-round employment, and a comprehensive benefits package that includes paid holidays, time off, insurance, and employee discounts.

Averill Hospitality is committed to providing equal employment opportunities and prohibits discrimination and harassment of any kind.



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