Customer Service Representative

2 weeks ago


Richmond, Virginia, United States Anthem Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Anthem. As a key member of our customer service team, you will be responsible for providing exceptional support to our brokers and clients.

Key Responsibilities

  • Assist agents and brokers via telephone or written communication to resolve customer inquiries and issues.
  • Work on special projects for brokers, group administrators, and other stakeholders to create new reports and meet client needs.
  • Assist managers with broker and client meetings to ensure seamless communication and collaboration.
  • Respond to inquiries involving commissions, legislation, product information, and policies and procedures for Individual, Small Group, Dental, and Life insurance.
  • Coordinate mailings and fulfillment requests to ensure timely and accurate delivery.
  • May assist in broker road shows to promote our products and services.
  • Provide reports to brokers to keep them informed of their account status and performance.
  • Perform simple Enrollment and Billing maintenance transactions to ensure accurate and timely processing.

Requirements

  • High school diploma or GED equivalent and a minimum of 5 years of related customer service experience.
  • Strong knowledge of Excel, Word, and PowerPoint required.
  • Previous health insurance industry experience preferred.
  • Medicare knowledge strongly preferred.
  • State of VA License (must obtain within 30 days of hire - employer paid).
  • Bilingual preferred.

What We Offer

  • Market-competitive total rewards package, including merit increases, paid holidays, and incentive bonus programs.
  • Medical, dental, vision, short and long-term disability benefits.
  • 401(k) + match, stock purchase plan, life insurance, and wellness programs.
  • Financial education resources and career development opportunities.

Equal Employment Opportunity

Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



  • Richmond, Virginia, United States Food Service Circle Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Food Service Circle team, you will be responsible for delivering exceptional customer service and ensuring a positive experience for our clients and customers.Key...


  • Richmond, Virginia, United States Automatic Leasing Service Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Richmond, Virginia, United States Automatic Leasing Service Full time

    ### Job Summary We are seeking a highly skilled Customer Service Representative to join our team at Automatic Leasing Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our washer and dryer customers, primarily dealing with apartment communities and tenants. ### Responsibilities * Provide...


  • Richmond, Virginia, United States Answering Service of Richmond Inc Full time

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and effective resolution of customer inquiries and issues.Key...


  • Richmond, Virginia, United States Food Service Circle Full time

    Job Title: Customer Service Assistant Zero HoursJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our team, you will be responsible for delivering exceptional customer service, preparing high-quality food, and maintaining a positive brand image.Key...


  • Richmond Heights, Virginia, United States Automatic Leasing Service Full time

    Job OverviewAutomatic Leasing Service is seeking a Customer Service Representative to provide exceptional support to our washer and dryer customers in apartment communities. This is a full-time, on-site position located in the heart of Scott's Addition.Key ResponsibilitiesRespond to customer inquiries in a timely and professional manner via phone and...


  • Richmond, Virginia, United States LHH Full time

    Customer Service and Sales RepresentativeLHH is seeking a highly skilled and customer-focused Customer Service and Sales Representative to join our team.Temporary position through the end of the yearHourly pay: $17/hourOn-site daily in a dynamic and supportive work environmentAs a Customer Service and Sales Representative, you will be responsible for...


  • Richmond, Virginia, United States Sudden Service, Inc. Full time

    About the Role:The Service Coordinator will play a critical role in ensuring the smooth operation of our service center. This individual will be responsible for coordinating service responsibilities with service technicians and parts personnel, ensuring that all necessary maintenance is completed in a timely and efficient manner.Key Responsibilities:Work...


  • Richmond, Virginia, United States The Judge Group Full time

    About The Judge GroupWe are a leading staffing and recruitment agency specializing in placing top talent in various industries.Job Title: Customer Service RepresentativeWe are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional...


  • Richmond, Virginia, United States UniFirst Full time

    Customer Service RepresentativeUniFirst is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key Responsibilities:Handle...


  • Richmond, Virginia, United States Quality Talent Group Full time

    {"title": "Customer Service Representative", "description": "About the JobAt Quality Talent Group, we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing prompt and professional service to ensure their needs are...


  • Richmond, Virginia, United States Williams-Sonoma Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative of Williams-Sonoma, you will be responsible for providing exceptional customer service and support to our customers through various communication channels.Key...


  • Richmond, Virginia, United States Domino's Franchise Full time

    Job DescriptionAs a Customer Service Representative at Domino's, you are the face of our brand, providing a fun, happy, and exciting environment for our customers while taking orders. You will uphold and represent a rock-solid brand image, multitask in a competitive, fun, and fast-paced work environment, and strive to make the perfect product every time.Key...


  • Richmond, Virginia, United States KEPRO Full time

    Job Title: Customer Service RepresentativeKepro is a leading national quality improvement and care management organization. We are seeking a highly experienced professional to join our team as a Customer Service Representative.Job Summary:The Customer Service Representative will be responsible for supporting the prior authorization process by answering...


  • Richmond, Virginia, United States U-Haul Full time

    Customer Service RepresentativeU-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need on their journeys.Responsibilities:Assist customers with U-Haul...


  • Richmond, Virginia, United States Integrated Resources, Inc.;InterSources, Inc. Full time

    Job Title: Customer Service Representative I - BilingualLocation: RemoteDuration: 6 Months with High possibility of extensionJob Summary:We are seeking a highly skilled and bilingual Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via...


  • Richmond, Virginia, United States McKesson Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our Medical-Surgical team. As a key member of our virtual team, you will provide exceptional care for our customers and sales representatives, ensuring a world-class experience.Key ResponsibilitiesManage special projects related to order errors,...


  • Richmond, Virginia, United States Domino's Franchise Full time

    Job DescriptionAs a Customer Service Representative at Domino's Franchise, you are the face of our brand, providing a fun, happy, and exciting environment for our customers while taking orders. You will be the first and sometimes the only impression of us, playing an essential key role in creating smiles by making lives easier.Key Responsibilities:Provide...


  • Richmond, Virginia, United States UniFirst Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at UniFirst. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesHandle customer inquiries and resolve...


  • Richmond, Virginia, United States A&H Management Full time

    About the Role:The Customer Service Representative at A&H Management is a key position that requires exceptional communication and interpersonal skills. As a representative of our company, you will be responsible for delivering an outstanding customer experience by providing timely and effective solutions to customer inquiries and concerns.Key...