Front Office Manager

5 hours ago


Anchorage, Alaska, United States Aviator Hotel Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Aviator Hotel. As a key member of our hotel operations team, you will be responsible for overseeing the daily activities of the front office, ensuring exceptional customer service, and maintaining a high level of efficiency and productivity.

Key Responsibilities:
  • Supervise and coordinate the activities of the front office team, including front desk staff, reservationists, and bell persons.
  • Ensure that all front office operations are running smoothly, efficiently, and in accordance with hotel policies and procedures.
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Manage and maintain accurate records, including guest information, reservations, and billing.
  • Collaborate with other departments, such as housekeeping, food and beverage, and engineering, to ensure seamless operations and excellent guest experiences.
  • Monitor and control expenses, including labor costs, supplies, and other operational expenses.
  • Develop and implement strategies to improve front office operations, customer service, and overall guest satisfaction.
Requirements:
  • 3+ years of experience in a related position, preferably in a hotel or hospitality environment.
  • Advanced knowledge of computer software, including Microsoft Office and property management systems.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple responsibilities.
  • High school diploma or equivalent required; two-year college degree or equivalent preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Aviator Hotel is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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