Customer Service Representative

4 weeks ago


Fayetteville, North Carolina, United States Naman Hotels Full time
About the Role

We are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Springhill Suites Fayetteville NC. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel exceeds our guests' expectations.

Key Responsibilities
  • Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.
  • Process guest transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Work effectively in a fast-paced environment, handling multiple tasks and priorities while maintaining a high level of productivity.
  • Collaborate with other hotel staff to ensure seamless service delivery and maintain a positive and respectful work environment.
Requirements
  • Ability to communicate effectively in English, both verbally and in writing.
  • Ability to work accurately and efficiently in a fast-paced environment.
  • Ability to maintain a high level of product knowledge and stay up-to-date on hotel services and amenities.
  • Ability to work effectively in a team environment and maintain a positive and respectful attitude.
What We Offer

Naman Hotels is committed to providing our employees with a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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