Plumbing Operations Manager

5 days ago


Louisville, Kentucky, United States Absolute Full time
Job Title: Plumbing Manager

At Absolute, we are seeking a highly skilled and experienced Plumbing Manager to join our team. The successful candidate will be responsible for overseeing and managing field operations to drive business growth and improve service excellence.

Key Responsibilities:
  • Strategically oversee departmental performance to coach and support managers and team members for improvement
  • Lead and develop technicians on how to address customer needs and provide industry-leading customer service
  • Work closely with technicians, installation department, sales, dispatch, warehouse, and other departments to ensure timely and accurate service to customers
  • Address escalated customer issues and ensure effective and long-term problem resolution
  • Monitor and act on departmental performance goals to achieve or exceed expectations
  • Provide regular feedback to the Operations Manager on departmental performance
  • Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to all technicians
  • Plan, develop, and lead facilitation of weekly technician meetings with positive and balanced content
  • Ensure safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions
  • Maintain a positive culture and team morale while ensuring every employee lives the company's core values
Requirements:
  • At least 5 years of plumbing experience, with 3 years minimum managing a plumbing team
  • Exceptional customer service skills
  • Ability to analyze data for trends, devise creative solutions, exercise independent judgment, and make appropriate decisions that impact outcomes
  • Keen ability to work accurately, efficiently, and manage multiple tasks
  • Proven ability to gain buy-in of teams to company values, safety procedures, and overall policies
  • Familiarity with using technology systems in an office environment
  • Excellent oral and written communication, interpersonal, and presentation skills


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