Applications Engineer I

2 days ago

East Syracuse, New York, United States INFICON Full time
Job Title: Applications Engineer I

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories.

Job Summary

We are seeking an experienced Applications Engineer I to join our team in Syracuse, NY. As a key interface between our customers and our customer service, sales, and marketing teams, you will play a pivotal role in ensuring customer satisfaction and success.

Key Responsibilities
  • Provide technical support to sales teams and customers
  • Troubleshoot critical product performance challenges
  • Develop and deliver comprehensive training programs for customers and internal sales teams
  • Act as a technical consultant and advise engineering or customers on application best practices
  • Interact cross-functionally with local sales & support teams, factory engineering, and product management to ensure alignment with customer needs
  • Write application bulletins and technical articles to be published in conjunction with the Corporate Communications Department
  • Collaborate with the product development team to provide customer feedback and insights to enhance our products and services
Requirements
  • Bachelor's degree in Engineering or hard sciences
  • 1 or more years of experience in the area of commercial HVAC/R systems, equipment engineering, advanced refrigeration, or relevant field
  • Ability and drive to develop a strong understanding of customer applications and have the ability to think outside the box
  • Strong attention to detail
  • Strong analytical and problem-solving skills for making data-driven decisions
  • Excellent communication skills for presenting ideas, collaborating with teams, and engaging with stakeholders
  • Adaptable and comfortable working with various personality types
  • Looking for direct customer interaction that requires global travel (up to 15%)
What We Offer

INFICON provides a dynamic work environment that promotes diversity, equity, and inclusion. Our employees experience ongoing green initiatives, flexible work hours, and a variety of health and wellness programs.

We offer competitive compensation, relocation assistance, a discretionary bonus, and generous employee benefits; major medical, dental, health, vision, 401K, vacation and sick time, tuition reimbursement, and more.

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race, religion, ethnicity, national origin, citizenship, gender, age, protected veteran status, disability status, genetic information, sexual orientation, or any other protected characteristic.

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