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Paint Department Supervisor

2 months ago


Lewisville, Texas, United States Ace Hardware Full time
Job Summary

The Paint Department Manager is responsible for maintaining outstanding customer service, upholding our Mission and Core Values, and creating a best-in-class paint department experience. This role involves generating sales, merchandising product, and supporting the store management team.

Key Responsibilities
  • Maintain the paint counter and aisles on a daily basis.
  • Offer color matching expertise and paint product selection advice.
  • Ensure the paint department meets performance expectations on a weekly basis.
  • Provide exceptional customer service, adhering to the S.A.L.E.S process and mystery shop standards.
  • Promote and assist in paint department hands-on workshops and experiences.
  • Stay informed about all promotions and advertisements.
  • Execute daily operational goals and priorities assigned by store management.
  • Assist in the training and development of peers.
  • Uphold merchandising and store cleanliness standards.
  • Participate in processing new shipments and maintaining a clean and organized receiving and back stock area.
  • Be aware of and respond to safety issues.
  • Aid customers in locating merchandise in-store and online, as well as processing special orders.
  • Solicit customers to open an Ace Rewards card.
  • Answer customers' questions and provide information on procedures and policies.
Requirements
  • Minimum 3 years of paint store experience.
  • Color matching expertise.
  • Sales and marketing experience with retail programs.
  • Establishing relationships and working with customers.
  • Buying experience is a plus.
  • A commitment to service excellence and customer satisfaction.
  • Solid team player with excellent interpersonal skills.
  • Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multitask.
  • Ability and willingness to work flexible hours, including evenings, weekends, and holidays.
Physical Requirements
  • Ability to stand for an extended period.
  • Move and handle boxes of merchandise and fixtures throughout the store.
  • Must be able to lift 65 pounds frequently to load and unload customer orders.