Field Service Engineer

2 days ago


Newport News, Virginia, United States Thermo Fisher Scientific Full time
Job Title: Field Service Engineer

We are seeking a highly skilled Field Service Engineer to join our team at Thermo Fisher Scientific. As a Field Service Engineer, you will be responsible for performing on-site installation and preventive maintenance of Elemental Analysis (ICP) equipment at customer labs.

Key Responsibilities:
  • Perform on-site installation and preventive maintenance of Elemental Analysis (ICP) equipment at customer labs.
  • Handle personal parts inventories, complete job tasks, and complete service reports using service ticket management software.
  • Train customers on TEA equipment and software.
  • Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer.
  • Regularly attend factory-provided technical and service training on newest innovative products developed by Thermo Fisher Scientific.
  • Must be team-focused while working in conjunction with Service and Sales teams.
  • Review customer data and run factory protocols to troubleshoot instrumentation.
  • Share diagnostic information with engineering, factory, field service, management, and other personnel to expedite repairs.
Preferred Qualifications:
  • Review technical bulletins and factory communications to stay up to date.
  • Provide accurate and timely completion of service reports, expense reports, and other administrative tasks.
Benefits:
  • Company car, cell phone, and laptop computer are provided.
Education:
  • High school diploma or equivalent required.
  • 3-5 years of preventive maintenance of Elemental Analysis (ICP) equipment experience.
  • Bachelor's degree preferred or equivalent work experience.

At Thermo Fisher, we offer competitive benefits and opportunities to advance within the company. We understand the need for growth and support a wide range of career-building programs.



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