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Sales Operations Manager

2 months ago

Anaheim, California, United States Jon-Don Full time

Position: Sales Branch Leader

Company Overview:

At Jon-Don, we have been dedicated to providing service contractors, facility managers, and various industries with the essential tools and knowledge to maintain cleanliness and efficiency since 1978. Our extensive range of products and equipment is complemented by our commitment to exceptional customer service and expertise.

Role Overview:

As a Sales Branch Leader, you will serve as the primary liaison for our customers, ensuring their needs are met and fostering long-term relationships. Your proactive approach will involve offering solutions to customer challenges, including product recommendations and technical guidance.

Key Responsibilities:

  • Leadership:
    • Manage inventory effectively to meet demand.
    • Provide coaching and mentorship to team members.
    • Exhibit strong leadership qualities to inspire the team.
    • Ensure a safe and productive work environment.
    • Encourage a positive and self-motivated atmosphere.
    • Deliver constructive feedback to enhance team performance.
    • Make informed decisions and demonstrate sound judgment.
    • Foster a passion for sales and motivate team members.
    • Communicate effectively with management regarding operational issues.
    • Identify training opportunities for staff development.
    • Value and respect the diverse skills within the organization.
  • Customer Engagement/Sales:
    • Achieve and surpass sales targets consistently.
    • Utilize advanced computer skills for sales processes.
    • Propose new product offerings to enhance customer experience.
    • Assist customers in making informed purchasing decisions.
    • Provide expert product and technical advice.
    • Stay updated on industry trends and new products.
    • Understand the nuances of business-to-business sales.
    • Support product order placements and logistics.
    • Collaborate with sales representatives to generate new leads.
    • Participate in telesales, showroom sales, and occasional field sales.
    • Educate customers through engaging product demonstrations.
    • Address customer inquiries and concerns promptly.
    • Attend relevant seminars and training events to enhance knowledge.
    • Leverage marketing materials and vendor relationships for sales success.
    • Identify additional sales opportunities within the existing customer base.
    • Build and maintain professional relationships with customers.

Qualifications:

  • Proven leadership skills and a confident demeanor.
  • Strong drive for achieving sales goals.
  • Excellent verbal and written communication abilities.
  • Willingness to invest time in learning about our products.
  • Preferred: Bachelor's Degree.
  • 1-2 years of supervisory or leadership experience.
  • 2-3 years of recent experience in inside or retail sales.

Benefits:

  • Comprehensive medical, dental, vision, and life insurance.
  • Flexible spending account for eligible healthcare expenses.
  • 401(k) plan with company matching contributions.
  • Paid holidays and personal days.
  • Two weeks of vacation starting from the first year.
  • Weekly pay periods and ongoing training opportunities.

Jon-Don is an Equal Opportunity Employer, committed to fostering an inclusive workplace that values diversity and provides equal employment opportunities to all individuals.